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Quality Management System
(SR EN ISO 9001:2008)
SR EN ISO 9001:2008 is an
international standard that specifies the requirements for quality management
system (Quality Management System), becoming an international referential
business relationships.
The standard can be applied to any type
and size of organization, irrespective of business type, product/service, for
small, medium or large companies, for public administration institutions or for
medical clinics and others.
Quality management system addresses the
structure or organization to conduct its business processes by transforming
resource inputs into a product or service that accomplishes the objectives of
the organization, customer quality requirements and complies with legal
regulations.
The requirements of the standard
conduct the management process to apply a customer orientation, an approach to
business proceedings and a tendency towards continuous improvement.
Benefits of implementing quality management system and
certification organization:
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internationally recognized certification;
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fulfilling the condition of being certified
imposed by customers/suppliers;
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guarantee of the quality management system for
potential customers;
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increasing credibility in product quality and / or
service;
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opening to new markets;
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opportunity to participate in tenders;
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creating framework for continuous improvement;
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increasing turnover;
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optimizing productivity;
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customer satisfaction in continuous growing;
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documented and controlled activities;
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reducing costs through resource efficiency;
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consistency quality product / service and
compliance with legal requirements;
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a conceivable definition of responsibilities and
authorities.
Principles of Management
ISO 9001 is based on the following management
principles:
Principle 1 - Customer focus;
Principle 2 - Leadership;
Principle 3 - Involvement of personnel;
Principle 4 - Addressing proceedings;
Principle 5 - System approach to management;
Principle 6 - Continual improvement;
Principle 7 - Approach based on facts in making
decisions;
Principle 8 - Mutually beneficial supplier
relations.
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